If you are not completely satisfied with any product, we will make every effort to replace the item or refund the purchase price of the item per the terms below.
Both an original cash register receipt and valid ID (example: Owens ID, Driver's License, State Issued ID, Passport, etc.) are required for all returns. Textbook refunds will be given in your original form of payment. Check purchases cannot be refunded prior to 7 business days. Cash refunds of $350 or more will be issued in the form of a check and mailed directly to your residence.
Returns may be made within 7 calendar days of purchase.
We will gladly provide a refund or exchange for clothing, unopened supplies, unopened software, unopened electronics, gifts, novelty and other non-consumable items within 30 calendar days of purchase provided that the items are in new/unused condition.
Though we are happy to exchange any defective item (subject to the manufacturer's warranties and rules) we CANNOT provide refunds for the following items at anytime:
Owens Community College Bookstore accepts Cash, Owens Express Card, American Express, Discover Card, MasterCard, Visa and personal checks made payable to Owens Community College. Checks require a valid driver's license and Owens Student ID or a thumbprint. Credit card purchases will be refunded to the same credit card. Check purchases CANNOT be refunded prior to 7 business days of the purchase.
A wholesale textbook company will conduct a student book buyback during the week of semester start-up and exam finals. At other times buyback is provided at the store.
All charges and vouchers for Financial Aid and Third Party billings must have prior authorization from the Office of Student Accounts and Financial Aid Office and/or O Serve. A valid Owens Student ID is required for all purchase made using Financial Aid and/or Third Party billings.