Owens bookstore mugs, t-shirts and books

Bookstore Refund Procedures

If you are not completely satisfied with any product, we will make every effort to replace the item or refund the purchase price of the item per the terms below.

Both an original cash register receipt and valid ID (example: Owens ID, Driver's License, State Issued ID, Passport, etc.) are required for all returns. Textbook refunds will be given in your original form of payment. Check purchases cannot be refunded prior to 7 business days. Cash refunds of $350 or more will be issued in the form of a check and mailed directly to your residence.

Course Materials

  • Unless otherwise noted on your receipt, textbooks may only be returned within 7 calendar days of purchase after the start of the semester or start of part of term, if they are in the original condition (free of writing, stains, tears, etc.). No returns are allowed for books purchased during the last week of any given semester, exam week, or last week of the class.
  • Returns will be accepted at anytime for dropped classes or other changes in schedule within 7 calendar days of the class change along with proof of schedule change until the last day of drop/add for a given semester.
  • Opened prepackaged or "bundled" books are subject to a 25% restocking fee if all components are returned intact. We CANNOT refund any portion of bundles containing software and/or activation codes if the software or code has been opened or any item is missing from the original bundle.
  • Loose leaf shrink wrapped materials cannot be returned if removed from shrink wrapping.
  • Defective books will be replaced and should be returned within 7 calendar days of purchase. Replacement books will be new for new and used for used when available.

Trade & Reference Books

Returns may be made within 7 calendar days of purchase.

Other Merchandise

We will gladly provide a refund or exchange for clothing, unopened supplies, unopened software, unopened electronics, gifts, novelty and other non-consumable items within 30 calendar days of purchase provided that the items are in new/unused condition.

Non-Returnable Items

Though we are happy to exchange any defective item (subject to the manufacturer's warranties and rules) we CANNOT provide refunds for the following items at anytime:

  • Shipping charges.
  • Special Orders
  • Items marked "Final Sale", "No Return", or "Clearance."
  • Opened Computer software, calculators, cameras, medical equipment or other electronics and supplies.
  • Consumables (such as candy, snacks, and beverages).

Other Information

Payments

Owens Community College Bookstore accepts Cash, Owens Express Card, American Express, Discover Card, MasterCard, Visa and personal checks made payable to Owens Community College. Checks require a valid driver's license and Owens Student ID or a thumbprint. Credit card purchases will be refunded to the same credit card. Check purchases CANNOT be refunded prior to 7 business days of the purchase.

Book Buyback

A wholesale textbook company will conduct a student book buyback during the week of semester start-up and exam finals. At other times buyback is provided at the store.

Charges

All charges and vouchers for Financial Aid and Third Party billings must have prior authorization from the Office of Student Accounts and Financial Aid Office and/or O Serve. A valid Owens Student ID is required for all purchase made using Financial Aid and/or Third Party billings.

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