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IST 268 - Web Based Tech Support & Doc
Provides hands-on experience with software and methods to conduct help desk support over the web. Problem tracking, follow-up, and how to maintain high touch, high quality customer support via the web is emphasized. Other topics include: internet networking, supporting dial-in users, internet legal and security issues, UNIX and NT environments and communicating over the Internet. Co-requisite: NONE Prerequisite: IST 125 Credits: 3(Lec: 3) School: School of Business Department: Information Systems Attributes: General Elective |