MKT 230 - Mkt of Service Businesses
Focuses on the unique marketing and management challenges that face those in service businesses. Topics include understanding services as a process, the degree of customer contact in a service business, and how consumers evaluate service businesses. Creating value for the customer will be reviewed by studying productivity, customer relationships, and handling complaints and recovery. Developing a service market strategy through examination of customer education and promotion is studied.
Co-requisite: NONE
Prerequisite: MKT 101
Credits: 3(Lec: 3)
School: School of Bus Info & Pub Serv
Department: Business Technologies
Attributes: General Elective

Version: 3.2 (12/18/2008)

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