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IT Help Desk Supported Resources


Network/Ozone Login

The IT Help Desk assists with user login.

Your initial username is your full first name, underscore, full last name: jonathon_doe. Some usernames will have a number following the last name due to multiple students having the same name (example: jonathon_doe2).

Your initial password is your two-digit birth day, two digit birth year, and 4th and 5th digits of your social security number. For example, if John Does birthday is January 05, 1979 and his social security number is 999-22-3333, his initial password is 057922.

You are required to change your password once you initially login. Passwords expire every 120 days.

Ozone

The IT Help Desk assists with login, navigation and all areas of Ozone.

Blackboard

The IT Help Desk is responsible for login, navigation, and notifying the University of Cincinnati of any irregularities or outages. Other Blackboard technical questions or support can be escalated through the IT Help Desk to e-Learning or 3rd party 24/7 support.

Additional Blackboard support and resources are available 24/7 by visiting www.owens.edu/distance_ed/blackboard.html and clicking the e-Learning Blackboard Support Portal link.

Student Printing

The IT Help Desk is responsible for checking accounts, balances and reprinting jobs (with 30 minutes of failed print job) for the Student Print Solution. Visit the Student Print Solution website for more information.

Common Computer Labs (CCL)

The IT Help Desk assists with Microsoft Office software, printer, basic login issues, and connection problems in the computer labs.

Omail+ Email

The IT Help Desk is responsible for providing support for Omail+ email. Student Omail+ users are entitled to additional Google applications and features, however the IT Help Desk doesn't have the resources to support these applications and features. Please visit http://www.google.com/intl/en/contact/ for Google technical support.

Web Registration

Whenever possible, the IT Help Desk will walk students through the process of web registration. Go here to watch a video on how to register for classes.

OWIFI

The IT Help Desk assists in resolving basic wireless connection problems and location of hotspots.

Intranet

The IT Help Desk is responsible for providing support for the Owens Intranet.

Audio/Visual Services (AV)

Audio/Visual Services at Owens Community College is a comprehensive AV equipment distribution and classroom support serving both the Toledo-area and Findlay-area Campuses. For more information about our services, please call the IT Help Desk or you can visit the Audio Visual Services webpage.

Personally Owned Devices

Students and employees are responsible for their personally owned devices. The IT Help Desk does not have the resources to provide hardware or software assistance for these devices. The IT Help Desk provides students and employees with guidance connecting to the campus wireless network.

Otech

Otech provides desktop computers to students in need for assistance with their educational experience at Owens. To contact Otech support, visit www.owens.edu/otech or visit College Hall 213 (support is by appointment only). Otech staff members are students helping students.

Social Networking Websites

Websites such as Tumblr, Twitter, and Facebook are not supported by the IT Help Desk. Please visit the individual social networking site for their contact and support information.

Homework

Students should not rely on the IT Help Desk as a source of support when completing homework assignments. All questions regarding instructions and subject matter should be directed to your instructor.


Other Resources

OhioLink

All OhioLink issues should be directed to the information desk at the Library at (567) 661-7017 or Libhelp@owens.edu.

Oserve

Oserve is Owens' smart stop for records, registration and finance. Please contact the office at (567) 661-7378 or in person on the Toledo-area Campus in College Hall 152, on the Findlay-area Campus in the Commons, at the Source Learning Center in the Student Services area or visit them online at https://www.owens.edu/oserve. For answers to Oserve FAQs, visit https://www2.owens.edu/faq/32/.

FAFSA

The Owens Community College school code is #005753. For FAFSA help, visit this Oserve page.
All FAFSA questions should be directed to Oserve at (567) 661-7378.

Vending Machines

For vending machine support, please contact Auxiliary Services at (567) 661-7207.