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Oserve support for online only students

Oserve is the customer service office for Financial Aid, Records and Student Accounts.  If you have questions about a hold on your account, a registration error, how to order a transcript, when your bill is due, or what requirements must be met in order to receive financial aid, Oserve is the place to contact!

We strive to provide full service in person, over the phone and via email.  Any email inquiries must come from your Owens email account, for your own protection. 

We think it is particularly important for our online students to know the following information:

  • Owens does not send paper bills.  You must log in to Ozone to check your Account Summary By Term for your semester balance and due dates.
  • Each class has unique refund deadlines and drop deadlines.  Students can view these deadlines, as well as course material costs and fees for each class by visiting the Class Schedule link.  Simply enter the CRN (5 digit code) for each class in which you are enrolled to view specific information for your classes.
  • If you plan to use financial aid to help pay for your classes, completing the FAFSA at www.fafsa.gov is just the first step. The Owens Community College school code, to be entered when completing the FAFSA, is 005753.  It takes about a week for Owens to receive your FAFSA information once it is submitted. 
  • From Ozone, click on Financial Aid for a wealth of information related to your financial aid award package, requirements, satisfactory academic progress (SAP) eligibility, book voucher details, and other important information. 

Visit the FAQ web site for a detailed list of Frequently Asked Questions, email us from your Omail account at oserve@owens.edu or call (567) 661-7378 or 1-800-GO OWENS, ext. 7378 for more information.

For step by step instructions related to using Ozone, please view our helpful brochure (pdf).




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