Computer Training

Detailed Computer Course Descriptions

Drug Free Workplace

Ohio law states that all companies that bid or work on state construction jobs must have drug-free workplace programs. Our DFWP courses are designed to help employers learn how to deter, detect and take corrective action related to substance use that affects workplace safety. Employers will learn the components involved in creating a drug-free program for their workplace. Discussion includes how to create a policy that describes annual employee education and supervisor training, drug and alcohol testing, and employee assistance. Courses are also available for supervisor training and employee education.

Upon completion of the course, employers should be able to:

  • Understand The Drug Free Workplace Act
  • Implement the components of a Drug-Free Workplace Program
  • Assess the risks and short/long-term benefits of a DFWP
  • Calculate the costs of having (or not having) a DFWP
  • Create a written DFWP policy
  • Understand employee education and supervisor training requirements
  • Identify the hallmarks of successful Drug-Free Workplace Programs

Topics for Supervisors (1-2 hour program) include:

  • Behavioral observation;
  • Documentation;
  • Appropriate and professional confrontation;
  • How to make referrals for testing;
  • How to make referrals to assistance.

Topics for Employees (1-2 hour program) include:

  • Substance Abuse in the Workplace
  • Use, Abuse, and Dependence
  • Enabling at Work
  • On the Job Indicators of Addiction
  • Treatment Options
  • Why Drug Test
  • Accuracy of Drug Tests
  • Commonly Abused Drugs
  • National Resources and Hotlines

Leadership/Supervisory Series

Your organization’s success starts with good people who have great leadership skills. Our experienced team of presenters and consultants will help you turn weakness into strength so that your company can thrive in today’s competitive business environment.

The Owens Supervisory Series

Use your organization’s precious training time and dollars optimally by taking advantage of this intensive and highly-customizable series for first-time and newer supervisors. The Supervisory Series is delivered cafeteria style for your organization – allowing you to select training modules needed most by your supervisors.

Our experienced trainers will tailor the content to your needs and deliver a high quality learning experience on demand, at your place or ours!

Training Modules

Defining the Role of the Supervisor

  • Define the role of the supervisor.
  • Outline supervisory skills.
  • Briefly outline the management process.
  • Making the transition to the supervisor role.

Personnel Reviews

  • Guidelines for performance appraisals.
  • Legal issues.
  • The supervisors role.
  • Methods of appraisals.
  • Problem areas of appraisals.

Communicating Effectively & leading an effective meeting

  • Outline methods of communication in the workplace.
  • Discuss the barriers to effective communication.
  • Active listening – one of a supervisors most important tools.

Leadership: Essentials Every Leader/Supervisor Must Know

  • What is leadership?
  • How to determine what kind of leader you are.
  • Define contemporary leadership roles and styles.

Conflict Resolution

  • What is conflict and what causes it?
  • Managing conflict in the workplace.
  • Methods for resolving conflict.

Engaging Associates

  • Overview and application of motivational techniques for the workplace.
  • Communication styles and different ways for different individuals.
  • New paths of problem solving and decision making.
Training Modules

Team Building

  • What are workplace group?
  • Why do people join groups?
  • How do you turn groups into teams?
  • Understanding team challenges for supervisors.

Interviewing Skills

  • Defining the basic features and skills of interviews.
  • How to design and conduct an effective interview.
  • Overview of potential interviewing problems.

Employment Law

  • Overview of employment law.
  • Equal employment opportunity.
  • Diversity Management and Affirmative Action Programs.

Harassment (Sexual/Hostile)

  • What is harassment in the workplace?
  • What constitutes liability?
  • How do you handle complaints.

Stress Management

  • Stress and the workplace defined.
  • Basic stress management techniques.
  • Stress prevention.

Managing Your Workforce

  • Developing you management skills.
  • Personal Skills.
  • Interpersonal Skills.
  • Group Skills.

Ethics in the Workplace

  • What are ethics?
  • Legal or ethical?
  • Setting ethical standards.

Additional Leadership Programs

In partnership with Deborah Duke, founder of DMA Leadership, Owens offers a variety of leadership training programs that arm your workforce to succeed over the long haul.

Understanding Teams using Personality Profiles (MBTI)

This half-day workshop teaches participants how to understand their strengths and blind spots from a different perspective using the Myers-Briggs Type Indicator. Participants will use this time-tested tool as a framework for seeing differences among their co-workers as complementary rather than aggravating, increasing work effectiveness and productivity in the process.

Target Audience: Any employee who works in groups/teams, sales people, consultants and supervisors

Emotionally Intelligent Workforce

The ability to recognize and manage emotions in ourselves and others is a powerful tool for motivating ourselves and others to maximum potential. This half-day workshop teaches participants to recognize their strengths and weaknesses in critical behavior areas like intrapersonal and interpersonal skills, stress management, adaptability, and mood. Participants will rank and analyze their strengths and weaknesses, understand the connection between values and emotions and decision making, accurately read others’ emotional states, manage emotions, persist in setbacks, remain optimistic, channel impulses, confront problems, challenge others appropriately and demonstrate courage.

Target Audience: Trainers, Mentors, Counselors, managers, and supervisors interested in Behavior based training and leadership.

Also available: personal EQ assessments with certified personal advisory interpretation and feedback; organizational/team assessments.

Hiring the Best

This half-day workshop will change your hiring process forever, by teaching participants to use the behavioral interview to produce the best hire. Using the STAR techniques for behavioral interviewing, participants will learn how to understand what you are looking for in a candidate, craft questions that connect with your specific needs, and construct a fair evaluation system. The STAR techniques are designed to overcome the many hurdles commonly encountered in the hiring process.

Target Audience: Trainers, Mentors, Counselors, managers, and supervisors interested in hiring the right people by using behavior based hiring techniques

Manufacturing Processes

  • Mechanical Skills
  • Basic Machining Terminology
  • Programmable Logic Controllers (PLC)