Be Prepared for 2015's Workplace Growth

Let Owens Community College provide Professional Development training to improve your productivity. We have more than 200 qualified and experienced instructors ready to serve your business. Review a few of our classes or call for a customized course to meet your needs.

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P.L.A.N. Project Management Tools

Four key elements to project planning are: Purpose, Leaders, Action Steps, & Needs. A half-day workshop is a useful and relevant project planning tool to help you achieve success in managing any project. It allows for a more innovative and creative approach to project management.

As "A Collaborative Process of Project Management" the P.L.A.N. gives you powerful tools for presenting your plans to management in ways that maximize chances of approval. The P.L.A.N. works well with Microsoft Project and other proprietary software. Instructor: Joseph A. Matthews, MOD, PMP.

Leading Successful Projects

A successful organization depends in part on successful leadership of key projects. This highly interactive workshop prepares participants to lead these critical projects successfully. The training begins with an overview of project management best practices, followed by how to establish and reach leadership objectives for projects. Also learn the traits of well-led projects and gain insights on how successful project leaders operate. This class features a Catapult Exercise that teaches you to apply what you learn. Instructor: Deborah Duke.

Fundamentals of Customer Service Excellence

Focus on establishing and maintaining an effective service culture and acquiring the verbal and nonverbal communication skills needed to be successful in a customer service environment. Develop necessary skills for successful service including the use of technology to provide it. Instructor: Tom Passero.

Dealing With Customer Service Challenges

Learn tools for communicating effectively with distressed customers. Become aware of how your communication style can help - or accidentally hinder - the customer's experience. Learn what to say and what not to say in specific customer service situations. Develop effective customer service recovery techniques that encourage an unhappy customer to give you a chance to help them. Instructor: Tom Passero.

Creating a Team Culture

The five dysfunctions of a team are:

Overcome the five team dysfunctions using tools, exercises, and real-world examples. Your team will develop a team building road map and timeline to reach your organizational goals and objectives. Instructor: Deborah Duke.

Building High Energy Teams

Every team has a leader. Learn the art of team- building efforts through effective words and actions.

Instructor: Deborah Duke.

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