Be Prepared for 2015's Workplace Growth

Let Owens Community College provide Professional Development training to improve your productivity. We have more than 200 qualified and experienced instructors ready to serve your business. Review a few of our classes or call for a customized course to meet your needs.

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NEW! Employee Appreciation/Recognition

The link between productivity and feeling appreciated is undeniable. From a simple spontaneous thank you to a formal employee recognition program, this workshop helps you understand how to increase worker productivity by simply showing appreciation for good work. We give you tools for creating a recognition strategy, ideas for tangible rewards, assess employee perceptions, measure program effectiveness, and inject fun into the process. Instructor: Debbie Duke
53232 Wed 6/10 · 8 a.m. - 12 p.m. Maumee $90

Effective Time Management

Fact: there is not enough time in the day. Planning, analysis, and execution of your work are the only way to get the most done. Assess your habits and identify areas that need improvement. Learn new techniques to replace inefficient habits so you can develop strategies to work smarter. Learn how to change habits, set and achieve daily goals, identify and eliminate time wasters. Learn to delegate
and manage stress, set and keep focused on priorities, and eliminate interruptions. Instructor: Pattie Hamons.
53283 Tue 5/12 · 1 - 5 p.m. Maumee $90
53284 Tue 6/9 · 8 a.m. - 12 p.m. Findlay $90
53285 Tue 7/7 · 8 a.m. - 12 p.m. Maumee $90

Managing Workplace Conflict

53286 Tue 5/12 · 8 a.m. - 12 p.m. Maumee $90
53287 Tue 6/9 · 1 - 5 p.m. Findlay $90
53288 Tue 7/7 · 1 - 5 p.m. Maumee $90

Dealing With Customer Service Challenges Learn tools for communicating

effectively with distressed customers. Become aware of how your communication style can help - or accidentally hinder - the customer's experience. Learn what to say and what not to say in specific customer service situations. Develop effective customer service recovery techniques that encourage an unhappy customer to give you a chance to help them. Instructor: Tom Passero
53231 Tue 6/16 · 8 a.m. - 12 p.m. Maumee $90

NEW! Substitute Teacher Essentials: Because There is No Substitute for Success

Do you have a desire to work with K-12 students and need a flexible schedule? Participate in an interactive session that provides training in instructional techniques, classroom and behavior management strategies and focuses on the skills needed for a Substitute Teacher to succeed in the classroom. The session allows you the opportunity to ask questions, participate in group discussions, and to role play classroom scenarios. At the end of the session you will learn about hiring requirements and be invited to apply for open positions with the Renhill Group, a locally-based premiere Education staffing organization. Substitute Teacher pay can range between $70 and $125 per day. (To enroll for the class and be a Substitute Teacher in Ohio, you must have at least Bachelor's Degree in any subject.) Instructor: Theresa Ginter,

Training & Development Specialist, Renhill Group.
53279 Tue 6/16 · 8:30 a.m. - 12:30 p.m. Maumee $99
53280 Thu 7/16 · 8:30 a.m. - 12:30 p.m. Maumee $99

NEW! Special Education Aide Principles: Aide a Student's Success

Do you have a sincere desire to work with students in grades K-12 who have varied physical and/or emotional special needs due to developmental delays or disabilities? Participate in
an interactive session that provides training in assistance techniques, understanding developmental challenges, providing personal care, behavior management strategies and focuses on the skills needed for a Special Education Aide to succeed in the classroom. The session allows you the opportunity to ask questions, participate in group discussions, and to role play classroom scenarios. At the end of the session you will learn about hiring requirements and be invited to apply for open positions with the Renhill Group, a locally- based premiere Education staffing organization. Special Education Aide pay can range between $8.10 and $13.21 per hour. (To enroll for the class and be a Special Education Aide in Ohio, you must have a High School Diploma or GED.) Instructor: Theresa Ginter, Training & Development Manager, Renhill Group.
53281 Thu 6/18 · 8:30 a.m. - 12:30 p.m. Maumee $99
53282 Tue 7/14 · 8:30 a.m. - 12:30 p.m. Maumee $99



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