IT Help Desk Supported Resources
Network/Ozone Login
About Your Owens Username
Your username is your full first name, underscore, full last name (e.g., jonathon_doe). Some usernames will have a number after the last name because students share a common name (e.g., jonathon_doe2).
New Owens Students
New Owens students will need to activate their account.
- Click Activate Account and fill in your information.
- Once all information has been filled in, click Activate.
- Note: Your OCID is your Owens nine-digit ID number found on your welcome letter. If you did not receive a welcome letter, please contact the Admissions Office at (567) 661-6000.
- Immediately after activation, you will set your password.
- Once done, you can sign in to your Ozone account.
Password Changes
You are required to change your password once you initially log in. Passwords expire every 120 days.
Ozone
The IT Help Desk assists with login, navigation and all areas of Ozone.
Blackboard
The IT Help Desk is responsible for login, navigation and notifying the University of Cincinnati of any irregularities or outages. Other Blackboard technical questions or support can be escalated through the IT Help Desk to e-Learning or 3rd party 24/7 support.
Blackboard Information and Tutorials provides resources and the Blackboard login link.
Student Printing
The IT Help Desk is responsible for checking accounts, balances and reprinting jobs (with 30 minutes of failed print job) for the Student Print Solution. Get information about Student Print Solutions.
Common Computer Labs (CCL)
The IT Help Desk assists with Microsoft Office software, printers, basic login issues and connection problems in the Computer Labs.
Omail+ Email
The IT Help Desk is responsible for providing support for the Omail+ email service. Student Omail+ users are entitled to additional Google applications and features, but the IT Help Desk doesn’t have the resources to support these applications and features. Please visit Google technical support.
Web Registration
Whenever possible, the IT Help Desk will walk students through the web registration process. Visit Academic Advising for a tutorial and other helpful resources.
OWIFI
The IT Help Desk assists in resolving basic wireless connection problems and locating hotspots.
Intranet
The IT Help Desk is responsible for providing support for the Owens Intranet.
Audio/Visual Services (AV)
Audio/Visual Services at Owens Community College is a comprehensive AV equipment distribution and classroom support serving both the Toledo-area and Findlay-area Campuses. For more information about our services, please call the IT Help Desk or visit Audio/Visual Services.
Personally Owned Devices
Students and employees are responsible for their personally owned devices. The IT Help Desk does not have the resources to provide hardware or software assistance for these devices. The IT Help Desk provides students and employees with guidance on connecting to the campus wireless network.
Social Networking Websites
Websites such as Tumblr, Twitter and Facebook are not supported by the IT Help Desk. Please visit the individual social networking site for their contact and support information.
Homework
Students should not rely on the IT Help Desk for support when completing homework assignments. All questions regarding instructions and subject matter should be directed to your instructor.
Other Resources
FAFSA
The Owens Community College school code is #005753. For FAFSA help, visit FAFSA Support.
For more information regarding FAFSA, please email Student Financial Services or call (567) 661-7378.
OhioLink
For questions regarding OhioLink, please email the Library Information Desk or call (567) 661-7017.
Student Financial Services
Student Financial Services is Owens’ smart stop for records, registration and finance. Call the office at (567) 661-7378 or visit Student Financial Services online. You can visit in person at the Toledo-area Campus in College Hall 152 or at the Findlay-area Campus in the Commons. Please visit Student Financial Services FAQs with questions.
Vending Machines
For vending machine support, please call Auxiliary Services at (567) 661-7207.