Tech Troubles? We Have Answers!
IT Help Desk
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| College Hall 213 Spring 2014 Hours |
|
|---|---|
| January 13 - May 9: | |
| Monday - Thursday | 7:30 a.m. - 7 p.m. |
| Friday | 7:30 a.m. - 5 p.m. |
| Week of March 3 (Spring Break Week): | |
| Monday - Friday | 7:30 a.m. - 5 p.m. |
We help students, faculty and staff.
Contact the IT Help Desk
- Call: (567) 661-7120
- Email: Helpdesk@owens.edu
- Visit: College Hall 213
- Submit an IT Online Service Request: ITHD.owens.edu
Search the IT Help Desk Knowledgebase
Find answers to frequently asked questions about Owens' hardware, software, and other technical issues by visiting:
www.owens.edu/faq
Follow IT's Status Updates
IT notices, scheduled maintenance and outages:
IT Help Desk Support Resources
Network/Ozone Login
The IT Help Desk assists with user login.
Your initial username is your full first name, underscore, full last name: jonathon_doe. Some usernames will have a number following the last name due to multiple students having the same name (example: jonathon_doe2).
Your initial password is your two-digit birth day, two digit birth year, and 4th and 5th digits of your social security number. For example, if John Does birthday is January 05, 1979 and his social security number is 999-22-3333, his initial password is 057922.
You are required to change your password once you initially login. Passwords expire every 120 days.
Password Resets
Online: Reset your own password by visiting https://www.owens.edu/password.
On Campus: Reset your own password by visiting a Password Reset Self-Service Kiosk. Current locations include Findlay Oserve (EC 112), Toledo Oserve (CH 152) and the Toledo IT Help Desk lobby (CH 213). Look for the password reset logo.
With proper identification, the IT Help Desk will reset passwords.
Blackboard
The IT Help Desk is responsible for login, navigation, and notifying the University of Cincinnati of any irregularities or outages. Other Blackboard technical questions or support can be escalated through the IT Help Desk to eOwens or 3rd party 24/7 support.
Additional Blackboard support and resources are available 24/7 by visiting https://www.owens.edu/distance_ed/ blackboard.html and clicking the eOwens Blackboard Support Portal link.
Student Printing
The IT Help Desk is responsible for checking accounts, balances and reprinting jobs (with 30 minutes of failed print job) for the Student Print Solution. For more information about the Student Print Solution visit: https://www.owens.edu/studentprint/faq.html.
Common Computer Labs (CCL)
The IT Help Desk assists with Microsoft Office software, printer, basic login issues, and connection problems in the computer labs.
Ozone
The IT Help Desk assists with login, navigation and all areas of Ozone.
Omail+/GroupWise
The IT Help Desk is responsible for providing support for Omail+ and GroupWise email. Student Omail+ users are entitled to additional Google applications and features, however the IT Help Desk doesn't have the resources to support these applications and features. Please visit http://www.google.com/intl/en/contact/ for Google technical support.
Web Registration
Whenever possible, the IT Help Desk will walk students through the process of web registration.
OWIFI
The IT Help Desk assists in resolving basic wireless connection problems and location of hotspots.
Intranet
The IT Help Desk is responsible for providing support for the Owens Intranet.
Audio/Visual Services (AV)
Audio/Visual Services at Owens Community College is a comprehensive AV equipment distribution and classroom support serving both the Toledo-area and Findlay-area Campuses. For more information about our services, please call the IT Help Desk or you can visit the Audio Visual Services webpage.
Personally Owned Devices
Students and employees are responsible for their personally owned devices. The IT Help Desk does not have the resources to provide hardware or software assistance for these devices. The IT Help Desk provides students and employees with guidance connecting to the campus wireless network.
OTECH
OTECH provides desktop computers to students in need for assistance with their educational experience at Owens. To contact OTECH support, visit www.owens.edu/otech or visit College Hall 213 (support is by appointment only). OTECH staff members are students helping students.
Social Networking Websites
Websites such as Tumblr, MySpace, Twitter, and Facebook are not supported by the IT Help Desk. Please visit the individual social networking site for their contact and support information.
Homework
Students should not rely on the IT Help Desk as a source of support when completing homework assignments. All questions regarding instructions and subject matter should be directed to your instructor.
The mission of the IT Help Desk is to provide the highest quality technical support for students, faculty and Staff.
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